Welcome to Cliphair Sale Store! We’re here to help you with any questions about our premium hair extensions, delivery, payments, and more. Based on our analysis of your needs, we’ve compiled this FAQ to ensure a seamless shopping experience. If you don’t find your answer here, feel free to contact our customer service.
Product Questions
What types of hair extensions do you offer?
We provide a wide range of luxury Remy human hair extensions in over 30 shades, including popular options like Ash Black Balayage, Barbie Blonde, Biscuit Blondey, Chocolate Honey, and more. Our collection features balayage, ombre, and natural shades to suit various styles, from trendy to classic.
Are your hair extensions made from real human hair?
Yes, all our extensions are made from 100% Remy human hair, ensuring high quality, durability, and a natural look. They’re perfect for styling, coloring, and everyday wear.
How do I choose the right shade for my hair?
We recommend comparing our shade descriptions (e.g., Ash Brown #9, Autumn Spice #30B) to your natural hair color. If you’re unsure, you can order samples or contact us for advice. Our diverse range includes blonde, brown, black, and balayage options to match most hair types.
Do you offer customization for hair extensions?
Currently, we focus on pre-designed shades and styles like Balayage & Ombre. For special requests, please reach out to our team, and we’ll do our best to assist.
Delivery and Shipping
Where do you ship to?
We offer global delivery to most countries, excluding some remote areas in Asia and other locations. You can place orders from anywhere in the world with ease.
What are your shipping options and costs?
- Standard Shipping: Costs $12.95 and uses DHL or FedEx for delivery within 10-15 days after dispatch. Ideal for faster delivery.
- Free Shipping: Available on orders over $50, using EMS with an estimated delivery time of 15-25 days after dispatch. Great for budget-conscious shoppers.
How long does order processing take?
All orders require 1-2 business days for processing before shipment. Once shipped, you’ll receive a tracking number to monitor your package from our San Antonio headquarters to your doorstep.
Can I track my order?
Yes, after your order is shipped, we’ll email you a tracking number. You can use it to follow your delivery in real-time.
Payment and Accounts
What payment methods do you accept?
We accept multiple secure payment options, including Visa, MasterCard, JCB, and PayPal for your convenience and safety.
Is my payment information secure?
Absolutely! We use encrypted payment systems to protect your data. Your transactions are safe with us.
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience.
Returns and Refunds
What is your return policy?
We offer a hassle-free 15-day return policy from the date you receive your order. If you’re not satisfied, you can return the items in original condition for a refund or exchange.
How do I initiate a return?
Contact our customer service at [email protected] within 15 days of receipt. We’ll guide you through the process and provide a return address.
Are there any items that cannot be returned?
For hygiene reasons, returned items must be unused and in original packaging. Customized or damaged products may not be eligible for return.
General Inquiries
How can I contact customer service?
You can reach us at [email protected]. We’re here to assist with any questions or concerns.
What is your company address?
Our headquarters is located at 397 Cinnamon Lane, San Antonio, US 78209.
Do you offer discounts or sales?
Yes, we regularly have sales and promotions. Check our website or sign up for updates to stay informed about deals on our luxury hair extensions.
Thank you for choosing Cliphair Sale Store! We’re dedicated to helping you achieve your dream hair transformation with ease and confidence. Shop now and experience the difference!