Privacy Policy

1. Information We Collect

To provide you with our luxury hair extension services and ensure a seamless shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Billing address and payment method details (processed securely through our trusted partners: Visa, MasterCard, JCB, and PayPal)
• Order History: Records of your purchases, including preferences for specific shades like Biscuit Blondey or Chocolate Honey

Technical Information

• Device Data: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent on site, and interaction with our product collections
• Location Data: General geographic location to provide appropriate shipping options and currency support

2. How We Use Your Information

We use your information with the same precision and care that goes into creating our Balayage & Ombre collections:

• Order Processing: To process your purchases and deliver your chosen hair extensions worldwide
• Customer Service: To provide personalized support and address any inquiries about our products
• Personalization: To recommend shades and products that match your preferences, whether you love Blonde Shades or Brown Shades
• Security: To protect against fraud and unauthorized transactions
• Improvements: To enhance our website, product offerings, and customer experience

3. Data Sharing and Disclosure

We treat your data with the same exclusivity we apply to our premium hair collections:

• Service Providers: We share necessary information with trusted partners for payment processing, shipping, and customer service
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve customers globally, your data may be processed in different countries, always with adequate protection

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same commitment to quality that defines our hair extensions:

• Encryption: Industry-standard SSL encryption protects your data during transmission
• Secure Storage: Your information is stored on secured servers with limited access
• Payment Security: All payment information is processed through PCI-compliant systems
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

You have control over your personal information, just as you have creative control over your hair transformation:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct any inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Limit how we use your personal information in certain circumstances

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how customers interact with our site and products
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Show you relevant products and offers based on your interests

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our website.

7. International Data Transfers

As a global provider of premium hair extensions, we may transfer and process your information in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us