At Cliphair Sale Store, we’re committed to ensuring your complete satisfaction with our premium hair extensions. Just as we meticulously craft each shade from Ash Black Balayage to Barbie Blonde, we’ve designed a seamless returns process that matches our dedication to quality and customer care.
Key Return Information
Return Window: 15 days from delivery date
Condition: Unused, unopened, in original packaging with tags attached
Return Shipping: Customer responsibility (original shipping costs are non-refundable)
Our Return & Exchange Process
Step 1: Initiate Your Return Request
Within 15 days of receiving your order, please contact our customer service team at [email protected] with the following information:
- Your order number
- The product(s) you wish to return or exchange
- Reason for return
- Whether you prefer a refund or exchange
Step 2: Wait for Authorization
Our team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship items back without this authorization.
Step 3: Package and Ship Your Return
Carefully package the items in their original condition with all tags attached. Include a copy of your order confirmation or the return form below. Ship to:
Cliphair Sale Store Returns
397 Cinnamon Lane
San Antonio, TX 78209
United States
We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Step 4: Processing Your Return
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange according to your preference.
Refund Information
Refund Timing
Refunds will be processed within 5-7 business days after we receive and approve your return. The timing of when the funds appear in your account depends on your financial institution:
- Credit Card (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Refund Amount
Your refund will include the cost of the returned items only. Original shipping charges are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your new items.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or used hair extensions
- Products without original packaging or tags
- Custom or special order items
- Items damaged due to customer mishandling
Exchange Options
If you’d like to exchange your item for a different shade or product, we’re happy to help you find the perfect match from our collections, whether you’re looking for a subtle Biscuit Blondey Balayage or a bold Bright Red. Exchanges are subject to product availability.
Return Request Template
To streamline your return process, you can use the following template when contacting us:
Subject: Return Request – Order #[Your Order Number]
Dear Cliphair Sale Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product(s) to Return: [Product Name and Shade]
Reason for Return: [Please specify]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are unused and in original packaging with all tags attached.
Please send the Return Authorization Number and further instructions.
Thank you,
[Your Name]International Returns
As we serve customers globally (excluding some Asian and remote regions), international returns follow the same process. However, please note:
- You are responsible for return shipping costs and any customs fees
- Return processing may take slightly longer for international shipments
- Refunds will be issued in the original currency of payment
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.
We’re committed to ensuring your experience with Cliphair Sale Store is as flawless as our premium hair extensions.
This policy was last updated in December 2024. Cliphair Sale Store reserves the right to modify this returns policy at any time.