At Cliphair Sale Store, we understand that finding the perfect hair shade is as important as ensuring a seamless shopping experience. Just as we meticulously craft each color from Ash Black Balayage to Barbie Blonde, we’ve designed our shipping and returns process with the same dedication to quality and customer care.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after dispatch | EMS |
Please Note: We ship globally, with the exception of some Asian countries and remote regions. Delivery times are estimates and may vary depending on your location and customs processing.
Returns & Exchanges Policy
We want you to love your Cliphair extensions as much as we do. If you’re not completely satisfied with your purchase, we’re here to help.
Key Return Information
- Return Window: 15 days from the delivery date
- Condition: Items must be unused, unopened, in original packaging with all tags attached
- Return Shipping: Customer responsibility (original shipping costs are non-refundable)
Our Return & Exchange Process
Within 15 days of receiving your order, contact our customer service team at [email protected] with the following information:
- Your order number
- The product(s) you wish to return or exchange
- Reason for return
- Whether you prefer a refund or exchange
Our team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship items back without this authorization.
Carefully package the items in their original condition with all tags attached. Include a copy of your order confirmation or the return form. Ship to:
Cliphair Sale Store Returns397 Cinnamon Lane
San Antonio, TX 78209
United States
We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange according to your preference.
Refund Information
Refund Timing
Refunds will be processed within 5-7 business days after we receive and approve your return. The timing of when the funds appear in your account depends on your financial institution:
- Credit Card (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Refund Amount
Your refund will include the cost of the returned items only. Original shipping charges are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your new items.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or used hair extensions
- Products without original packaging or tags
- Custom or special order items
- Items damaged due to customer mishandling
Exchange Options
If you’d like to exchange your item for a different shade or product, we’re happy to help you find the perfect match from our collections, whether you’re looking for a subtle Biscuit Blondey Balayage or a bold Bright Red. Exchanges are subject to product availability.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.
We’re committed to ensuring your experience with Cliphair Sale Store is as flawless as our premium hair extensions.
This policy was last updated in December 2024. Cliphair Sale Store reserves the right to modify this shipping and returns policy at any time.